At HONGSON, we believe that the acquisition of premium goods should be a refined and seamless experience, from the moment of your selection to the final unveiling. This Shipping & Delivery Policy governs the fulfillment and transit processes for all collections across our esteemed portfolio of subsidiary brands.

We have meticulously designed our logistics to ensure your selections arrive with the utmost care and efficiency, maintaining full transparency and compliance with global e-commerce standards for your absolute peace of mind.

1. The Art of Fulfillment (Order Processing):
Every order is handled with dedicated precision. Before your items begin their journey, they undergo a rigorous preparation phase by our fulfillment artisans.

Order Processing Time: All orders require 1 to 2 business days for meticulous packing and quality assurance before they are handed over to our logistics partners.

Order Cut-Off Time: To ensure the swiftest possible processing, our daily order cut-off time is 10:00 AM (GMT+6). Orders placed after this hour will gracefully enter the processing queue on the following operating day.

Operating Days: Our fulfillment center operates from Saturday through Thursday, excluding national holidays.

2. The Journey to You (Transit Times & Deliveries):
We proudly arrange delivery to addresses across Bangladesh. Please note that the transit time commences after the order processing phase is complete.

Inside Dhaka: Estimated transit time is 2 to 3 business days.

Outside Dhaka: Estimated transit time is 3 to 5 business days.

A Note on Logistics: While these represent our standard estimations, the journey of your parcel remains subject to the realities of external courier operations, climatic weather conditions, and the overall logistical landscape. We strive for perfection, yet kindly ask for your understanding should the elements require a fraction more time.

3. Pre-Order Exclusives
For specially curated or forthcoming pre-order acquisitions, the fulfillment timeline shifts to accommodate the bespoke nature of these items. Please allow an estimated delivery window of 15 to 25 days for all pre-order products.

4. Shipping Rates & Calculation
To provide a tailored experience, any applicable shipping fees are calculated transparently and presented for your final approval during the checkout process. These charges are dynamically determined based on your delivery destination and the specific profile of your order.

5. Order Tracking & Visibility
You will remain fully informed throughout your parcel's journey. Upon the dispatch of your order from our facilities, you will receive a formal confirmation containing your secure tracking credentials, allowing you to trace the progress of your delivery in real-time.

6. Client Care & Assistance
Should you require any further clarification or personalized assistance regarding the transit of your HONGSON acquisitions, our dedicated support team is at your complete disposal:

Contact  Us:

Email: info@hongsonbd.com

WhatsApp: +8801602090387

This agreement operates in conjunction with our overarching terms. For further details on your rights and our shared commitments, please review our Terms & Conditions.